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INSPECTION POLICY

Definition

Checking goods is the task of checking and comparing the products/goods received in the package sent by Comic Land Productions with the products / goods in the customer's order.​​​

Regulations

  • Time of inspection.

Comic Land Production accepts customers to check with delivery staff at the time of receipt. Testing of goods is not supported.

After receiving the goods, if the customer finds any errors, they can contact the customer service center for support in exchanging or returning the goods. Note: please record a video when opening the package for comparison when necessary.

  • Scope of goods inspection.

Customers can check the actual products received, compare the products received with the products ordered on the order after Comic Land Productions staff confirms the order according to the criteria: sample photos, product codes, ... 

Absolutely do not peel off the seal or open product boxes with sealed stamps or guarantee stamps. 

  • Steps to handle when received goods are not as ordered.

When you check together, the product received is not the same as the product you ordered. Please contact hotline sales@comiclandvn.com

or 0931 869 846 to meet the customer service center to confirm the order.

In case Comic Land Productions packs the wrong order according to the customer's request, the customer can refuse to receive the goods or pay. In case the order has been paid, the customer can request to send a new order or not, Comic Land Productions will refund the money to the customer as soon as possible.

In case Comic Land Productions packs the goods according to the order, but the customer changes his/her needs, the customer can request a return and apply the return policy. In this case, the customer will pay the delivery fee (if any).

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