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RETURN POLICY

1. Commitment to product quality

  • Product quality : We commit that all products are of good quality and clear origin

  • Check upon receipt : Customers need to carefully check the product name, quality, and quantity before receiving the goods.

 

2. Terms and conditions for return

  • Notification time : You need to notify within 3 days of receiving the goods if:

    • Goods are damaged, dented, wet...

    • Wrong product or missing item delivered.

  • Resolution time : We will contact you within 7 days and handle complaints within 30 working days from receipt of goods.

 

3. Cases applicable for return

  • Product defect : Product is defective due to supplier (missing pages, shipping damage, etc.)

  • Product does not match description : Product appearance does not match description on website.

  • Customers ordered by mistake or no longer need : Only applies to unused products with original packaging, accessories, and accompanying gifts.

 

4. Return conditions

  • Intact product : Product must have original packaging, with no signs of use.

  • Full accessories and gifts : If gifts or accessories are included, they must be returned in full.

 

5. Return process

  • Request notification : Contact via email sales@comiclandvn.com

  • Provide evidence : Send videos, photos proving product defects (packaging, order code, product condition, etc.)

  • Processing : We will support the exchange or refund depending on each specific case.

 

6. Cases to be resolved

  • Technical error : Exchange for new product or refund if product is out of stock.

  • Customers order by mistake or no longer need : 100% refund, but no refund of shipping fee.

  • Wrong or missing item delivered : Exchange for the correct product or deliver the missing quantity.

  • Poor product quality due to shipping : Comic Land Productions will support free returns if customers report damaged products upon receipt.

 

7. Refund Time

  • Payment method : Refund via customer's bank account.

  • Refund for return order : Made after Comic Land Productions receives the returned item and checks it is eligible.

 

 If there are any issues that need to be resolved, customers can contact Comic Land Productions through the provided support channels.

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